Category Archives: events

NeSSA 101: How to Maximize Your Membership

Whether you’ve been a member since before the merger or you just signed up this year, the benefits of membership with NeSSA are always growing and evolving. During this webinar, Executive Director Courtney Kahler will take you on a guided tour of Northeast Self Storage Association’s website where together you can explore all that NeSSA has to offer, including leases, archived webinars and newsletters, state-specific resource pages, and more. Your online member benefits are just waiting at your fingertips!

Mark your calendars for Tuesday, December 8th or just register now!

Forward 2020 Sponsors

A huge thank you to the companies who have stepped forward as sponsors for this first-ever virtual regional event among the Northeast, Maine, and New Hampshire Self Storage Associations.

If you haven’t registered for Forward 2020 yet, go check it out right now! This event is all about looking ahead at what you can do to help yourself succeed during these trying times and beyond. From legal and market updates to tips for auctions and automation, we’re covering it all. And because it’s virtual, you get to stay safe and comfortable at your own location and attend for a fraction of the price of a live show.

If you’re interested in joining the companies below as a sponsor of this unique event, there’s still time! Register today to maximize your visibility.

Event Sponsor

NeSSA 2020 Five-Star Sponsors


Production Sponsor

Session Sponsors

Forward 2020: A Virtual Event

The Northeast, Maine, and New Hampshire Self Storage Associations are joining together to host a 2-day virtual educational event on November 4th and 5th. With the cancellation of their fall shows, the associations are teaming up to provide education to their members and their state self storage industries.

2020 has been a year of turmoil and we need to look ahead at future processes, regulations, trends, and opportunities in order to succeed, so we invite you to attend Forward 2020. Join us for sessions on pressing issues such as legal and legislative, the future of our market, lien sales, business automation, and more.

The agenda and registration is below. Session descriptions will be updated as soon as possible, so check back often for new information!

Wednesday, November 4th
10:00 AM    Welcome
10:15 AM    Automation: Is It for Everyone? with Matthew Beal, Storable
Sponsored by Easy Storage Solutions
Join us to discuss the full range of automation and how it can be more simple and practical than you may think. Automation isn’t a one-size-fits-all solution. When it’s tailored to your operation, your business can run more efficiently and effectively while improving the tenant and staff experience.
11:30 AM   New Normal or Not! Operational Best Practices – Pandemic or Not! with Lynn Sykes, Storage Asset Management
Sponsored by PTI Security Systems
Industry expert Lynn Sykes has seen most everything in her 19-year career. In this presentation, she will offer up best practices that will help you continue to operate during any crisis, prosper during a pandemic and economic downturn, go more virtual for rentals, and create a great customer experience in our “new normal.”
12:45 PM   When Will It End: Legal Considerations During the Coronavirus Pandemic and Beyond with Joe Doherty, Self Storage Association
Massachusetts and Rhode Island facilities can look forward to this session as SSA’s Chief Legal & Legislative Officer will present state overviews from the COVID-19 pandemic and answer your questions. He will also provide tips for avoiding wrongful sale claims in the future, collection guidance, what new rules and regulations you should know, and more.
2:00 PM     How to Understand and Make the Most of the 2019 New Hampshire Lien Law Updates with Joe Doherty, Self Storage Association
Almost a year has passed since the lien law was successfully updated in New Hampshire, and even though the pandemic interfered in NHSSA’s efforts to update its members, they remain committed to getting this information to you. SSA’s Joe Doherty was instrumental in the law’s passage and will address everything you need to know, such as specific changes to the lien law, updates you need to make to your rental agreements to comply, changes to your lien sale procedures, etc. He will also answer any questions you may have.
3:00 PM      Adjourn

Thursday, November 5th
10:00 AM    Welcome
10:15 AM    Market Evaluation, Cap Rates, Aftermath of Initial COVID-19 Impacts, and Where the Market is Heading with Kevin Bledsoe, Investment Real Estate, LLC
One of the most frequent questions asked over the last 90 days from self storage owners is, “What are you seeing in the market as a result of COVID-19 and what will be the short-term and long-term effects?” More specifically, self storage owners want to know if occupancy is down at facilities, how bad delinquency issues are, what is happening with property values, if new construction projects are moving forward, what will happen to property values in the near future, how day-to-day operations have changed, if they should process rent increases, and what the future of our industry is. Our speaker talks to thousands of owners from across the country every year, ranging from single property owners to CEOs of the country’s largest REITs. His company subscribes to data collection programs in order to keep a pulse on the industry and works to understand where they see the market heading as we enter 2021. Let’s take some time to understand where the market is going and what owners are doing to prepare for the future.
11:30 AM    Taking Your Auctions from Chaos to Control with Alonna Ross,
In this session we will be covering aspects of both online and live auctions. Key presentation points include how to operate and prosper during the pandemic and possible recession, new auction trends, auction automation, and tips for a successful auction.
12:45 PM    Legal Operations of Self Storage Facilities in the ‘New Normal’ of a Pandemic with Scott Zucker, Weissmann Zucker Euster Morochnik & Garber P.C.
Sponsored by Goodman-Gable-Gould Adjusters International
Join self storage attorney Scott Zucker for an extended session that will provide state-specific updates for Maine and Connecticut along with a portion on general best practices, operational issues, and of course, Q&A. We will cover topics recommended by you including new rules and regulations, collection guidance, liability during the pandemic, and more.
2:30 PM      Adjourn

VENDORS: You have the opportunity to get your company in front of three different associations – five states total – during one event. If you are interested in sponsoring Forward 2020, don’t delay! Many of these sponsorships are limited and already being claimed. Read about them and reserve yours here.

Attendee Registration Fees
Registration for members of the Maine, New Hampshire, and Northeast Self Storage Associations is just $30 per person. All registrations will be distributed back to the member’s appropriate association.

Nonmembers are invited to attend for $70. Consider joining your state association to not only attend this event at a discounted rate, but to receive all the other benefits of your association. Membership cost and effective dates can be found on the registration page.

Courthouses are Germy Places…

You need to do everything possible to stay out of them!

Join us for our next webinar on Tuesday, October 27th, for all things legal. With the constantly changing climates, attorney Jeffrey Greenberger of Greenberger & Brewer, LLP will touch on the current topics of most importance, whether that’s updating and auditing rental agreements, arbitration and mediation clauses, or revisiting value limits. We’ll discuss the time’s most pressing issues and leave plenty of time for Q&A, so be sure to bring your list of questions!

2020 EXPO Update

The Northeast Self Storage Association has made the difficult decision to postpone the annual Northeast Storage EXPO until 2021. Both NeSSA and the MGM Springfield realized the event would be difficult – if not impossible – to hold amid the ongoing COVID-19 pandemic and the uncertainty and regulations that follow it.

Originally scheduled for October 7th and 8th of this year, the event will now be held May 11th and 12th, 2021 at the MGM in Springfield, MA. All exhibitors have been informed and given the option of a full refund or a registration transfer, and speakers have been notified as well.

While we do not know what the future of our live events will look like, NeSSA remains dedicated to providing our members and all those within the Northeast storage industry with the highest quality of education and most accurate information possible. We will be exploring alternative online education options for this fall in the coming weeks and will keep you updated along the way.

Be sure to check back here and on our social media pages frequently for news and updates. State-specific information for Connecticut, Massachusetts, and Rhode Island regarding the pandemic can be found in posts on our homepage. Additional federal, state, and industry resources are available to our members on our COVID-19 Resource page.

Like you, we are so disappointed that we will not get to meet in person this year. Know that we are here for you and that you can reach out to us with questions at any time.

Please stay safe, stay happy, and stay well.

Contactless Rentals: How to Automate Your Facility

Join NeSSA during our next webinar, Contactless Rentals: How to Automate the Move-In Process at Your Self Storage Facility, on Thursday, July 30th at 2:00 PM with Terry Bagley of Janus International.

Contactless rentals has been an increasingly popular topic in self storage, and for good reason. There are many benefits to providing a fully automated customer experience and offering a no contact move-in process is more possible today than ever. In this webinar, industry expert Terry Bagley will offer insight and answer questions about the importance of full automation, improving the customer experience, the technology available for going contactless, and much more. You’ll learn:

  • Why it’s important to provide a fully automated move-in experience to meet today’s storage customers where they are
  • How technology has improved the tenant onboarding experience and what that means to owner operators
  • The automation technology available today
  • How smart locks at the unit door allow for fully contact-less rentals and automate the overlock and lock check processes
  • Implementation considerations

Don’t wait! This webinar is free to everyone!

Grassroots Marketing to Digital Marketing

NeSSA’s next webinar, Grassroots Marketing to Digital Marketing: Why It All Matters, will be held on Wednesday, June 24th at 2:00 PM.

Gone are the days of advertising your facility on your local high school’s billboard. In today’s world, the grassroots of marketing is located at the heart of Google. The self storage industry has grown leaps and bounds over the past five years, and trying to keep up can be difficult. Join the presenter of our webinar, Jason Barreto of The Storage Group, where he walks you through it all!

You’ll learn:

  • How to market your facility in 2020
  • Understanding the importance of the online presence
  • Realistic tips for growing your business

Don’t wait! This webinar is free to everyone!

Virtual Spring Retreat Webinar Series

Due to COVID-19, NeSSA’s annual Spring Retreat has been canceled. We are happy to offer a virtual replacement consisting of weekly webinars throughout the month of May featuring our original speakers from the live event plus a few additional sessions on legal concerns and Q&A discussions. Our speakers have even added in the aspect of the current pandemic to their topics to give our attendees some guidance during these difficult times. You can read NeSSA’s full press release regarding this decision here.

Due to the current pandemic, the Board of Directors recently agreed that all future webinars – including the Virtual Spring Retreat Webinar Series – will be offered to everyone for free until further notice. Recordings will remain available to members only. Of course, anyone is welcome to join NeSSA in order to access these recordings along with the rest of our extensive resource library.

Virtual Spring Retreat Webinar Series Schedule

Spring Retreat Webinar #1 – Wednesday, May 6th at 2:00 PM
Legal Thoughts You Can Act On, Even During the Crisis
Jeffrey Greenberger, Greenberger & Brewer, LLP
During the first installment of NeSSA’s Virtual Spring Retreat Webinar Series, attorney Jeffrey Greenberger of Greenberger & Brewer, LLP will present several rapid fire legal issues for you to consider and act on, if needed, that will help improve your operations while you wait to have your occupants back in your offices. Topics will include updating your rental agreement, using an existing rental agreement to add new units, credit card acceptance issues, and photo identification in the age of online transactions. Jeff will leave time for your questions.
Registration for Webinar #1

Spring Retreat #2 – Thursday, May 14th at 2:00 PM
Property Maintenance & DIY Efficiency During COVID-19 & Beyond
Charlie Fritts, Storage Investment Management, Inc.
The second presentation in NeSSA’s Spring Retreat Webinar Series will cover best practices during the COVID-19 issue as well as both routine and periodic storage property maintenance. Depending on your skill level and available time it may be possible to Do It Yourself for many of the tasks. It’s important to keep in mind that real estate requires regular inspection and upkeep to extend its life cycle and provide the best experience for your customers. Topics will include:

  • Best practices for essential businesses to deal with COVID-19
  • HVAC maintenance
  • Roof, gutter, and roof drain maintenance
  • Paved surface and storm drainage maintenance
  • Well and septic maintenance
  • Storage and personnel door maintenance
  • Gates hardware and operator maintenance
  • Lighting maintenance

Registration for Webinar #2

Spring Retreat Webinar #3 – Tuesday, May 19th at 2:00 PM
Digital Marketing & Self Storage: Where to Focus Your Efforts?
Christina Alvino, FineView Marketing
With so many marketing channel options it’s hard to know exactly where to focus. Based on the current world events we know that your digital presence and visibility online is going to be more important than ever. During NeSSA’s third installment of the Virtual Spring Retreat Webinar Series, we’ll discuss the most important marketing channels to master as a self storage operator, including basic and advanced tips about search engine optimization (SEO), local search marketing, social media, and more. The goal isn’t necessarily to make you the digital marketing expert, but give you the ammunition you need to ask the right questions and have an educated conversation about the marketing efforts for your business.

If you have additional questions, want some advice, or just need a professional opinion about your current marketing efforts feel free to send me an email and I’ll be happy to set up a 15-30 minute one-on-one chat.
Registration for Webinar #3

Spring Retreat Webinar #4 – Tuesday, May 26th at 2:00 PM
Best Money Management Practices & How to Cope in a Crisis
Scot Vayo, iStorage
Self storage owners, operators, and managers alike are constantly looking for ways to increase their revenue and reduce their expenses. In this session, we’ll review some of the must-have best practices that can be used to help maximize your revenue. From managing your street rates and occupied room rates to driving ancillary revenue, you’re sure to walk away with some great ideas to add money to your top line. Don’t spend it all in one place though! We’ll also share some ideas that will get you thinking about ways to save money on the expense line as well. Lastly, how are you addressing these issues during the COVID-19 pandemic? We’ll share some thoughts on making sure we tread carefully during these unprecedented times.
Registration for Webinar #4

Spring Retreat Webinar #5 – Thursday, May 28th at 1:00 PM
Let’s Talk: How COVID-19 is Affecting Your Business
Panelists Christina Alvino of FineView Marketing, Charlie Fritts of SIMI, Scot Vayo of iStorage, and moderator Steve Tranni of Stor-U-Self
This unprecedented time is sure to bring up a lot of questions and new, unfamiliar situations. The panelists of NeSSA’s final installment of the Virtual Spring Retreat Webinar Series will discuss what they are doing to effectively run their facilities during a pandemic and answer questions from the audience. For the first time, we also invite our attendees to speak during the session and share their ideas and experiences with the group.
Registration for Webinar #5

NeSSA Replaces Spring Retreat with Virtual Sessions


The Northeast Self Storage Association (NeSSA), comprised of Connecticut, Massachusetts, and Rhode Island, has canceled their annual Spring Retreat event due to the global COVID-19 pandemic. Typically held in April or May at the Publick House Historic Inn in Sturbridge, MA, the event will be replaced with a virtual webinar series featuring the speakers from the original agenda.

Executive Director Courtney J. Kahler stated, “We hope everyone understands why we made this decision and know that the health, safety, and ability of our members, attendees, and supporters to run their businesses effectively are NeSSA’s main priorities.” She went on to add, “Staff has been monitoring the situation closely since March, and has been in contact with the venue, speakers, and Executive Committee. The Board unanimously voted to cancel the live event at the end of March and has since been working to replace it with a virtual version that also incorporates the concerns of the pandemic into the education.”

NeSSA’s Virtual Spring Retreat Webinar Series will consist of weekly webinars throughout the month of May that feature the original speakers from the live event (Christina Alvino of FineView Marketing, Charlie Fritts of Storage Investment Management, Inc., and Scot Vayo of iStorage), plus a legal session with Jeffrey Greenberger of Greenberger & Brewer, LLP and a Q&A open discussion webinar featuring a panel of speakers.

Regarding the association’s future events, Courtney said, “At this time we are still planning our annual Northeast Storage EXPO, which will be held October 7th and 8th at the MGM Springfield. Of course, we are continuing to monitor the global pandemic and we will make any necessary decisions regarding this event as needed.”

In response to the COVID-19 crisis, NeSSA has also published state-specific updates and tips to effectively run your self storage business to their website homepage. Members can find additional resources such as webinars, articles, and templates on the new COVID-19 member resource page.

For more information about the Virtual Spring Retreat Webinar Series, the Northeast Storage EXPO, or what NeSSA is doing to help during the pandemic, you can visit If you have any questions, please feel free to reach out to us at

A PDF version of this press release can be found here.

2020 Self Storage Workshop: A Virtual Gabfest

The 2020 Self Storage Gabfest is a live, virtual conference for self storage owners, operators, managers, and investors.

Join us for a free, one-day, online self storage workshop, featuring industry pros and peers discussing the real life wins and pains of operating, building, marketing, and crushing self storage. It’s a Gabfest when you arrive!

Featuring topics like The Whole Customer Experience, Hiring Best Practices, and State of Self Storage: Trends and Numbers, we invite you to learn about new developments, keep up with best practices, and start a discussion with both panelists and other attendees so we can all grow together.

Attendees can tune in for the entire live broadcast or drop in for the topics most relevant to them. There will be something for everyone!


March 17, 2020
11:00 AM – 6:00 PM EDT
30 minute panel discussions and Q&A


The entire event will be streamed live via Zoom Webinar on March 17, 2020 from 11:00 AM to 6:00 PM EDT. You can attend from any device, computer, or browser. Look out for the access link in your registration confirmation email.


No Travel
What’s better than a room full of industry pros and peers discussing all things self storage? A “virtual room” of pros and peers! You can attend the virtual conference from the comfort of your office, home, or even a coffee shop. Plus, no flying needed! Pajamas optional.

Industry Pros and Peers
We personally invited these select industry pros to share their experience and expertise in self storage. Hear not only from self storage vendors but also your peers: owners, operators, managers, and investors who face the same issues as you, have the same questions, or might even offer a solution you haven’t thought of!

Free for Everyone
Continuous education is a key to success in a rapidly growing and changing industry. We’re excited to bring the 2020 Self Storage Workshop: A Virtual Gabfest free of charge to everyone in or looking to join the industry! Access to the event materials after March 17, 2020 will be made available online.

You can also view the day’s agenda and check out the welcome video, or just jump ahead and pre-register now!