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2021 Self Storage Investment Outlook & Recap Webinar

In our first webinar of the year, our presenter, Nathan Coe of Marcus & Millichap, will cover the recent self storage activity both at a national level and within Connecticut, Massachusetts, and Rhode Island. He will discuss how the pandemic has affected our industry, cap rate trends, development in our area, and what we can expect to see going forward.
Be sure to join us on Wednesday, February 17th at our new time – 11:00 AM.
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2021 Member Renewals

It’s that time of year again! Membership renewals for 2021 have been sent out and are being processed at the NeSSA office! If you haven’t received your invoice for the new year, please contact us.

As a reminder, you can renew your membership four different ways:

  1. With a check made payable to NeSSA mailed to our address:
    17047 Goldcrest Loop
    Clermont, FL 34714
  2. Through PayPal via an online invoice (ask us to send you one)
  3. With a credit card over the phone – call our office at (617) 600-4481
  4. Log in to your account here at www.NeSSA.org and Renew under your Account page.

Renewing your membership with NeSSA ensures you maintain benefits offered through the association including discounts to attend events, free attendance to webinars, a quarterly educational newsletter, an extensive online member resource library including our new page about COVID-19, an indirect membership to the national SSA, government lobbying on your behalf, and more!

Be sure to double check your company and contact information and let us know of any updates or corrections to your business. This will help your profile look more complete when possible customers search our facilities list for available storage.

Prospective members can join any time! Simply go to our Join Us tab and select the membership option that best fits your business.

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2020 EXPO Update

The Northeast Self Storage Association has made the difficult decision to postpone the annual Northeast Storage EXPO until 2021. Both NeSSA and the MGM Springfield realized the event would be difficult – if not impossible – to hold amid the ongoing COVID-19 pandemic and the uncertainty and regulations that follow it.

Originally scheduled for October 7th and 8th of this year, the event will now be held May 11th and 12th, 2021 at the MGM in Springfield, MA. All exhibitors have been informed and given the option of a full refund or a registration transfer, and speakers have been notified as well.

While we do not know what the future of our live events will look like, NeSSA remains dedicated to providing our members and all those within the Northeast storage industry with the highest quality of education and most accurate information possible. We will be exploring alternative online education options for this fall in the coming weeks and will keep you updated along the way.

Be sure to check back here and on our social media pages frequently for news and updates. State-specific information for Connecticut, Massachusetts, and Rhode Island regarding the pandemic can be found in posts on our homepage. Additional federal, state, and industry resources are available to our members on our COVID-19 Resource page.

Like you, we are so disappointed that we will not get to meet in person this year. Know that we are here for you and that you can reach out to us with questions at any time.

Please stay safe, stay happy, and stay well.

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NeSSA Donates to State COVID-19 Charities


The Northeast Self Storage Association (NeSSA), comprised of Connecticut, Massachusetts, and Rhode Island, has made donations to three different charities in response to the ongoing COVID-19 pandemic. Since NeSSA serves the self storage industries of three different states, one charity was selected per state and each received a donation of $500 to help provide support throughout their communities.

Executive Director Courtney J. Kahler said, “I always say how lucky I am to work with such an amazing board, and this gesture is proof. The idea to donate to each state came directly from the board, was fully supported by all directors, and approved unanimously. In a time when everyone is struggling, NeSSA’s leadership is first and foremost thinking about others.”

The three charities chosen were selected because they are well-established within their states and supported by state leaders. They also each assess and provide aid based on the current needs within their communities, which is an ideal aspect when you consider the ever-changing climate of the virus. You can read more about the selected charities below.

4-CT: Connecticut COVID-19 Charity Connection is a private, independent charity that has the support of Governor Lamont. They partner with other philanthropies in the state to provide aid across of a range of issues including meals, mental health, school closures, financial aid to those in need, support for families of frontline workers, and more. They evaluate their requests and prioritize their current projects based on those most affected by COVID-19 at the time. For more information, visit www.4-CT.org.

The Massachusetts COVID-19 Relief Fund was launched by First Lady Lauren Baker and the One8 Foundation. They work with regional foundations and non-profit leaders to assess where there are needs and provide grants. 100% of all donations go to those most in need, including essential frontline workers like healthcare professionals and first responders as well as vulnerable populations such as the homeless, those with disabilities, the food insecure, and immigrant populations. You can find more information at www.MACovid19ReliefFund.org.

Established over 100 years ago, the Rhode Island Foundation is the largest funder of the state’s non-profit organizations. Their COVID-19 Response Fund is awarded to those providing direct assistance to those with financial needs or hardships resulting from the pandemic including food, rent and expense relief, access to healthcare, and more. They also provide grants to support non-profit organizations that are in financial distress due to meeting the current overwhelming community needs. You can learn more about this organization at www.RIFoundation.org.

For more information about what NeSSA is doing to help during the pandemic, you can visit www.NeSSA.org. If you have any questions, please feel free to reach out to us at NeSSA@NeSSA.org.

A PDF version of this press release can be found here.

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Rhode Island: COVID-19 Updates

Executive Order Closing Non-Critical Retail Businesses

Update: Governor Raimondo announced that the stay-at-home order would be lifted on May 9. Self storage is allowed to remain open but must maintain the following guidelines:

Executive Order 20-24 requires all employees of customer/client-facing businesses and nonprofit organizations, office-based businesses and non-profit organizations, and any other such business categories that are still in operation to wear cloth face coverings unless an employee can easily, continuously, and measurably maintain at least six feet of distance from other employees for the duration of his or her work or unless doing so would damage the employee’s health. All such employees must wear face coverings in any entry, exit, and common areas of the business, including, but not limited to: check-in, registration, reception, hallways, bathrooms, breakrooms, time clock areas, elevators, stairways, etc.

All such businesses must provide, at their expense, face coverings or materials for the making of such face coverings for their employees. Such coverings or materials may be made available staff-wide or individually upon employee request so long as the result is organization-wide use of face coverings. Nothing shall prevent an employee from fashioning his or her own cloth face mask.

Additionally, all businesses reopening must comply and implement several new measures outlined here.

On December 2, 2020, Governor Raimondo issued Executive Order 20-102 which extends  several orders, including the mask mandate.

On March 28, Governor Raimondo issued Executive Order 20-14 closing non-critical retail businesses from March 31 – April 13 (Executive Order 20-23 extended the deadline of previous orders in effect until May 8, 2020). . Self storage is not considered a retail business and is therefore unaffected, and is also listed as allowed to remain open under the Department of Business Regulation’s (RI DBR) Guidance on Critical Retail Businesses (page 3). Per Executive Order 20-09, all businesses remaining open must implement CDC guidance to ensure social distancing practices (see page 2, paragraph 3). Anyone who can work from home should. If you feel it is best for you and your employees to close your office, work from home (if able), or limit your hours, please do. Please see our post, Your Facilities and COVID-19, for ideas and reminders to help run your business.

Links Regarding the Executive Order

Eviction Processing Suspended During Crisis

As of June 1, 2020 the Rhode Island Supreme Court ordered that the District Court could “recommence the adjudication of eviction matters… and establish a protocol for the orderly and equitable handling of these matters, giving priority to cases pending for the greatest amount of time.” While this does not affect self storage lien sales, it may affect the ability to evict a tenant based on reasons other than non-payment.

Links Regarding the Eviction Process Suspension

Price Gouging

During a time like this, it is also important that you are aware of your state’s specific guidelines with respect to price gouging. This may effect street rates, promotions, and occupied rates. Below is a summary of Rhode Island’s price gouging law:

Selling “essential commodities” – any goods, services, materials, merchandise, supplies, equipment, resources, or other article of commerce, after the declaration of an emergency at an “unconscionably high price.”

Unconscionably high price means the amount charged represents a gross disparity between the average prices at which the same or similar commodity was readily available and sold or offered for sale within the local trade area in the usual course of business during the thirty (30) days immediately before the declaration of the market emergency and the additional charges are not substantially attributable to increased cost to retailers, imposed by their suppliers, including replacement costs imposed by the vendors’ source.

Links Regarding Price Gouging

Rhode Island State Resources

You can find guidelines to help run your facility whether your office closes or remains open on NeSSA’s earlier post, Your Facilities and COVID-19. Members can find additional resources including websites, webinars, articles, and notice/letter templates on our new COVID-19 Resources page (must be logged in to view).

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Massachusetts: COVID-19 Updates

Can I Conduct Lien Sales?

Per legislation, lien sales could resume in Massachusetts on June 25, 2020 and there are currently no statewide moratoriums on lien sales in Connecticut, Massachusetts, or Rhode Island.

However, check with your local city or county to see if they have enacted their own ordinances restricting lien sales and/or late fees. If your town does have an eviction moratorium, please consult with local counsel on whether it affects self storage. The national SSA recommends that you do not call the town for advice.

Additionally, reach out to the units in default before beginning the lien process and find out if their non-payment is due to a COVID-related reason. If so, you should not proceed with the lien. Instead, try to work with the tenant to reach a resolution.

Finally, all liens should begin at the first step and complete the full process, even if they were in default prior to the State of Emergency.

Emergency Order Closing Non-Essential Businesses

Update: Governor Baker issued COVID-19 Order No. 33 allowing certain businesses to reopen with additional preventative measures. Self storage may remain open subject to the following requirements:

All persons, including employees, customers, and vendors should remain at least six feet apart to the greatest extent possible, both inside and outside workplaces. Establish protocols to ensure that employees can practice adequate social distancing. Provide signage for safe social distancing. Require face coverings or masks for all employees. Provide hand-washing capabilities throughout the workplace. Ensure frequent hand washing by employees and adequate supplies to do so. Provide regular sanitization of high touch areas, such as workstations, equipment, screens, doorknobs, restrooms throughout work site. Provide training for employees regarding the social distancing and hygiene protocols. Employees who are displaying COVID-19-like symptoms do not report to work. Establish a plan for employees getting ill from COVID-19 at work, and a return-to-work plan. Establish and maintain cleaning protocols specific to the business. When an active employee is diagnosed with COVID-19, cleaning and disinfecting must be performed.

Additionally, Governor Baker issued COVID-19 Order No. 52 effective October 5, 2020 regarding gathering sizes and use of masks.

News broke that Governor Baker issued an Emergency Order that will take effect March 24th at 12:00 noon requiring non-essential businesses to close their physical workplaces until May 4th. This has since been extended until May 18, 2020.

The Baker-Polito Administration issued a list detailing which businesses are considered “essential.” Under the Transportation and Logistics section (page 5 of the PDF), the fourth bullet point from the bottoms states:

“Workers who support moving and storage services”

The list in based on federal guidance and amended to reflect the needs of Massachusetts’ unique economy. And while they can remain open, they are urged to follow social distancing protocols.

At this point, self storage businesses are allowed to remain open, but are not mandated to. So if you feel that it is best for you and your employees to close your office, work from home (if able), or limit your hours, please do. Please see our earlier post, Your Facilities and COVID-19, for ideas and reminders to help run your business.

Links Regarding the Emergency Order

Evictions & Foreclosures During the COVID-19 Emergency

On March 27th Attorney General Maura Healey filed an emergency regulation, 940 CMR 35.00, which immediately penalized most collection efforts on debts. On page 3 of the regulation, section 35.03(1)(b) states:

For the ninety (90) days following the effective date of this regulation or until the State of Emergency Period expires, whichever occurs first, it is an unfair or deceptive act or practice for any creditor, including a debt collector, to… initiate, threaten to initiate, or act upon any legal or equitable remedy for the garnishment, seizure, attachment, or withholding of wages, earnings, property or funds for the payment of a debt to a creditor

Currently, you can resume collecting late fees, overlocking, and the lien process on June 25th (90 days after March 27th). That said, be sure to double check that the regulation has not been extended or a new regulation has not been imposed prior to re-starting the process. You will also want to double check with your local ordinances as they may have their own regulations put in place as well. Should the Attorney General extend the regulation, we recommend you consult with an attorney to analyze the risks of conducting lien sales vs. the losses you are accumulating from units that are in default.

It would also be wise to ask the tenant if they are in default due to a COVID-related reason. If they respond affirmatively, you should absolutely not move forward with a lien sale on that tenant.

Additionally, Bill H.4647, which is still in effect, restricts certain non-essential evictions for tenants of a “small business premise unit” and does not apply to those storing for household purposes. The tricky part is knowing whether your tenant is storing for household or commercial purposes. We suggest you look at each delinquent tenant individually and make a judgment on whether they are storing for household or commercial purposes.

Lastly, if you were in the middle of the lien process prior to the regulation going into effect, you will need to start the process again at a minimum of the second notice. The second notice requires that the operator provide a specified time and place for the sale, which would be outdated by now. That said, NeSSA and the SSA encourage operators to re-start the entire process. The time between the first notice and the second notice is just ten days, and it is better to be safe than sorry.

During such a confusing and ever-changing time, we urge you to err on the side of caution and empathy. Work something out with your customers if they have been affected by these tough circumstances, and hopefully in the future the goodwill you show your tenants will far outweigh the minimal lost income.

Links Regarding the Debt Collection Regulation

Price Gouging

During a time like this, it is also important that you are aware of your state’s specific guidelines with respect to price gouging. This may effect street rates, promotions, and occupied rates. Below is a summary of Massachusetts’s price gouging law:

Selling “any petroleum product” at an unconscionably high price “during any market emergency” (as declared by the Governor).

Attorney General Maura Healey filed an amendment to regulation 940 CMR 3.18 which immediately “prohibits price gouging of goods and services necessary for public health and safety during a declared statewide or national emergency.” Below is a summary of this amendment:

It shall be an unfair or deceptive act or practice, during any declared statewide or national emergency, for any business at any point in the chain of distribution or manufacture to sell or offer to sell to any consumer or to any other business any goods or services necessary for the health, safety, or welfare of the public for an amount that represents an unconscionably high price. A price is unconscionably high for the purposes of this Section if: there is gross disparity between the price charged or offered and the price at which the same good or service was sold or offered for sale by the business in the usual course of business immediately prior to the onset of the declared statewide or national emergency, or the price at which the same or similar product is readily obtainable from other businesses; and the disparity is not substantially attributable to increased prices charged by the business’s suppliers or increased costs due to an abnormal market disruption.

Links Regarding Price Gouging

Cashless Ban

This is a reminder that while we are to practice social distancing and the current payment preference may be to only accept payments online or made with a credit or debit card, Massachusetts General Law Part III, Title IV, Chapter 255D, Section 10A states:

No retail establishment offering goods and services for sale shall discriminate against a cash buyer by requiring the use of credit by a buyer in order to purchase such goods and services. All such retail establishments must accept legal tender when offered as payment by the buyer.

You can request an alternative form of payment and try to work with a customer, but by law if they want to pay with cash, you must accept.

Massachusetts State Resources

You can find guidelines to help run your facility whether your office closes or remains open on NeSSA’s earlier post, Your Facilities and COVID-19. Members can find additional resources including websites, webinars, articles, and notice/letter templates on our new COVID-19 Resources page (must be logged in to view).

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Connecticut: COVID-19 Updates

Executive Order Closing Non-Essential Businesses

Update: Governor Lamont issued Executive Order 7PP permitting phased re-openings. Self storage may continue to operate subject to the following rules and restrictions:

Per Executive Order No. 7BB, any person in a public place, including essential businesses, in Connecticut who is unable to or does not maintain a safe social distance of approximately six feet from every other person must cover their mouth and nose with a mask or cloth face-covering. Employers must issue face coverings to employees, provide them with materials and a CDC tutorial on how to make their own mask, or “compensate employees for the reasonable and necessary costs employees expend on such materials to make their own masks or cloth face covering.” Essential businesses must also implement several workplace rules that can be viewed here.

Acting Governor Susan Bysiewicz has since amended Executive Order No. 7BB with Executive Order No. 7NNN. Any person in a public place in Connecticut, whether indoors or outdoors, who does not maintain a safe social distance of approximately six feet from every other person shall cover their mouth and nose with a mask or cloth face-covering.

News broke that Governor Lamont signed Executive Order 7H that will take effect March 23rd at 8:00 PM ordering non-essential employees to stay home. Executive Order 7X extended the deadline of previous orders in effect until May 20, 2020.

The Department of Economic and Community Development (DECD) issued a list detailing which businesses are considered “essential.” The first point states:

“Essential workers in the 16 Critical Infrastructure Sectors, as defined by the Department of Homeland Security otherwise addressed in a prior or future executive order pertaining to the existing declared public health and civil preparedness emergency.”

Within the 16 sectors, self storage is directly listed as an example of real estate under the Commercial Facilities Sector.

Furthermore, “storage for Essential Businesses” is listed under point seven of the DECD’s list, and “any business that only has a single occupant/employee is deemed exempt” can be found at the bottom of the page. Many self storage facilities may also qualify under these.

At this point, self storage businesses are allowed to remain open, but are not mandated to. So if you feel that it is best for you and your employees to close your office, work from home (if able), or limit your hours, please do. Additionally, essential businesses must implement several workplace rules. Please see our earlier post, Your Facilities and COVID-19, for ideas and reminders to help run your business.

Links Regarding the Executive Order

Evictions During the COVID-19 Emergency

The State of Connecticut Superior Court ordered an immediate stay of the service of all issued executions on evictions and ejectments through August 1, 2020. While this does not affect self storage lien sales, it may affect the ability to evict a tenant based on reasons other than non-payment.

Price Gouging

During a time like this, it is also important that you are aware of your state’s specific guidelines with respect to price gouging. This may effect street rates, promotions, and occupied rates. Below is a summary of Connecticut’s price gouging law:

It is unlawful to increase the price of any item which such person, firm, or corporation sells or offers for sale at retail at any location in an area which is the subject of any disaster emergency declaration issued by the Governor pursuant to any transportation emergency declaration, until the period of emergency or disaster is declared by the Governor or the President to be at an end.

Links Regarding Price Gouging

Connecticut State Resources

You can find guidelines to help run your facility whether your office closes or remains open on NeSSA’s earlier post, Your Facilities and COVID-19. Members can find additional resources including websites, webinars, articles, and notice/letter templates on our new COVID-19 Resources page (must be logged in to view).

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2020 Five-Star Sponsors

Thank you to our annual 2020 Five-Star Sponsors!

Rabco Enterprises
1763 Wellington St.
Dighton, MA 02715
At Rabco, our philosophy is simple: Flexible self storage design options that offer our customers quality, flexibility, versatility, strength, and beauty. Our experienced team stands ready to help in the design of your project from self storage unit mix layout, supplying metal building materials, and finally to building construction. For more information, contact Dick Bettencourt at (508) 269-9866.

Storage Insurance Brokers
750 Old Main St.
Rocky Hill, CT 06067
Storage Insurance Brokers is a leading national provider of self storage business insurance. We take a consultative approach to protecting our clients’ portfolios and leverage our strong insurance company relationships to offer the best value for your insurance dollar. Please call us for a quote today at 860-955-9944 or visit www.storageinsurancebrokers.com.

Storage Investment Management, Inc.
40 Lily Brooke Court
East Amherst, NY 14051
Storage Investment Management, Inc. (SIMI) is a professional self storage management company. SIMI employs a hands-on focus along with cutting edge strategies to create profits and value. Our clients work with a highly experienced principal owner who is always accessible to you. Because SIMI thinks and acts like owners, we have a unique understanding of this business and will always do our best to achieve success on your behalf.

SVN Commercial Real Estate Advisors
PO Box 193
Lexington, MA 02420
SVN Commercial Real Estate Advisors is pleased to be a resource to owners, investors, and operators of self storage facilities offering complimentary, confidential valuations, feasibility studies, consulting services, and complete brokerage and marketing services to owners who wish to sell their properties. Contact Connie Neville at (781) 696-6241 or nevillec@svn.com for your self storage solutions.

Trachte Building Systems
314 Wilburn Rd.
Sun Prairie, WI 53590
Trachte Building Systems designs, manufactures, and erects a full line of durable, pre-engineered, customized steel self storage systems including single and multi-story, portable storage, interior partition and corridor, and boat/RV. Trachte’s knowledgeable sales team is committed to helping owners make informed decisions. This commitment, along with over 115 years of experience, has given Trachte a leading edge in the industry.

NeSSA 101: How to Maximize Your Membership

Whether you’ve been a member since before the merger or you just signed up this year, the benefits of membership with NeSSA are always growing and evolving. During this webinar, Executive Director Courtney Kahler will take you on a guided tour of Northeast Self Storage Association’s website where together you can explore all that NeSSA has to offer, including leases, archived webinars and newsletters, state-specific resource pages, and more. Your online member benefits are just waiting at your fingertips!

Mark your calendars for Tuesday, December 8th or just register now!

Forward 2020 Sponsors

A huge thank you to the companies who have stepped forward as sponsors for this first-ever virtual regional event among the Northeast, Maine, and New Hampshire Self Storage Associations.

If you haven’t registered for Forward 2020 yet, go check it out right now! This event is all about looking ahead at what you can do to help yourself succeed during these trying times and beyond. From legal and market updates to tips for auctions and automation, we’re covering it all. And because it’s virtual, you get to stay safe and comfortable at your own location and attend for a fraction of the price of a live show.

If you’re interested in joining the companies below as a sponsor of this unique event, there’s still time! Register today to maximize your visibility.

Event Sponsor

NeSSA 2020 Five-Star Sponsors


Production Sponsor

Session Sponsors

Forward 2020: A Virtual Event

The Northeast, Maine, and New Hampshire Self Storage Associations are joining together to host a 2-day virtual educational event on November 4th and 5th. With the cancellation of their fall shows, the associations are teaming up to provide education to their members and their state self storage industries.

2020 has been a year of turmoil and we need to look ahead at future processes, regulations, trends, and opportunities in order to succeed, so we invite you to attend Forward 2020. Join us for sessions on pressing issues such as legal and legislative, the future of our market, lien sales, business automation, and more.

The agenda and registration is below. Session descriptions will be updated as soon as possible, so check back often for new information!

Wednesday, November 4th
10:00 AM    Welcome
10:15 AM    Automation: Is It for Everyone? with Matthew Beal, Storable
Sponsored by Easy Storage Solutions
Join us to discuss the full range of automation and how it can be more simple and practical than you may think. Automation isn’t a one-size-fits-all solution. When it’s tailored to your operation, your business can run more efficiently and effectively while improving the tenant and staff experience.
11:30 AM   New Normal or Not! Operational Best Practices – Pandemic or Not! with Lynn Sykes, Storage Asset Management
Sponsored by PTI Security Systems
Industry expert Lynn Sykes has seen most everything in her 19-year career. In this presentation, she will offer up best practices that will help you continue to operate during any crisis, prosper during a pandemic and economic downturn, go more virtual for rentals, and create a great customer experience in our “new normal.”
12:45 PM   When Will It End: Legal Considerations During the Coronavirus Pandemic and Beyond with Joe Doherty, Self Storage Association
Massachusetts and Rhode Island facilities can look forward to this session as SSA’s Chief Legal & Legislative Officer will present state overviews from the COVID-19 pandemic and answer your questions. He will also provide tips for avoiding wrongful sale claims in the future, collection guidance, what new rules and regulations you should know, and more.
2:00 PM     How to Understand and Make the Most of the 2019 New Hampshire Lien Law Updates with Joe Doherty, Self Storage Association
Almost a year has passed since the lien law was successfully updated in New Hampshire, and even though the pandemic interfered in NHSSA’s efforts to update its members, they remain committed to getting this information to you. SSA’s Joe Doherty was instrumental in the law’s passage and will address everything you need to know, such as specific changes to the lien law, updates you need to make to your rental agreements to comply, changes to your lien sale procedures, etc. He will also answer any questions you may have.
3:00 PM      Adjourn

Thursday, November 5th
10:00 AM    Welcome
10:15 AM    Market Evaluation, Cap Rates, Aftermath of Initial COVID-19 Impacts, and Where the Market is Heading with Kevin Bledsoe, Investment Real Estate, LLC
One of the most frequent questions asked over the last 90 days from self storage owners is, “What are you seeing in the market as a result of COVID-19 and what will be the short-term and long-term effects?” More specifically, self storage owners want to know if occupancy is down at facilities, how bad delinquency issues are, what is happening with property values, if new construction projects are moving forward, what will happen to property values in the near future, how day-to-day operations have changed, if they should process rent increases, and what the future of our industry is. Our speaker talks to thousands of owners from across the country every year, ranging from single property owners to CEOs of the country’s largest REITs. His company subscribes to data collection programs in order to keep a pulse on the industry and works to understand where they see the market heading as we enter 2021. Let’s take some time to understand where the market is going and what owners are doing to prepare for the future.
11:30 AM    Taking Your Auctions from Chaos to Control with Alonna Ross, StorageAuctions.com
In this session we will be covering aspects of both online and live auctions. Key presentation points include how to operate and prosper during the pandemic and possible recession, new auction trends, auction automation, and tips for a successful auction.
12:45 PM    Legal Operations of Self Storage Facilities in the ‘New Normal’ of a Pandemic with Scott Zucker, Weissmann Zucker Euster Morochnik & Garber P.C.
Sponsored by Goodman-Gable-Gould Adjusters International
Join self storage attorney Scott Zucker for an extended session that will provide state-specific updates for Maine and Connecticut along with a portion on general best practices, operational issues, and of course, Q&A. We will cover topics recommended by you including new rules and regulations, collection guidance, liability during the pandemic, and more.
2:30 PM      Adjourn

VENDORS: You have the opportunity to get your company in front of three different associations – five states total – during one event. If you are interested in sponsoring Forward 2020, don’t delay! Many of these sponsorships are limited and already being claimed. Read about them and reserve yours here.

Attendee Registration Fees
Registration for members of the Maine, New Hampshire, and Northeast Self Storage Associations is just $30 per person. All registrations will be distributed back to the member’s appropriate association.

Nonmembers are invited to attend for $70. Consider joining your state association to not only attend this event at a discounted rate, but to receive all the other benefits of your association. Membership cost and effective dates can be found on the registration page.

Courthouses are Germy Places…

You need to do everything possible to stay out of them!

Join us for our next webinar on Tuesday, October 27th, for all things legal. With the constantly changing climates, attorney Jeffrey Greenberger of Greenberger & Brewer, LLP will touch on the current topics of most importance, whether that’s updating and auditing rental agreements, arbitration and mediation clauses, or revisiting value limits. We’ll discuss the time’s most pressing issues and leave plenty of time for Q&A, so be sure to bring your list of questions!

Contactless Rentals: How to Automate Your Facility

Join NeSSA during our next webinar, Contactless Rentals: How to Automate the Move-In Process at Your Self Storage Facility, on Thursday, July 30th at 2:00 PM with Terry Bagley of Janus International.

Contactless rentals has been an increasingly popular topic in self storage, and for good reason. There are many benefits to providing a fully automated customer experience and offering a no contact move-in process is more possible today than ever. In this webinar, industry expert Terry Bagley will offer insight and answer questions about the importance of full automation, improving the customer experience, the technology available for going contactless, and much more. You’ll learn:

  • Why it’s important to provide a fully automated move-in experience to meet today’s storage customers where they are
  • How technology has improved the tenant onboarding experience and what that means to owner operators
  • The automation technology available today
  • How smart locks at the unit door allow for fully contact-less rentals and automate the overlock and lock check processes
  • Implementation considerations

Don’t wait! This webinar is free to everyone!

Grassroots Marketing to Digital Marketing

NeSSA’s next webinar, Grassroots Marketing to Digital Marketing: Why It All Matters, will be held on Wednesday, June 24th at 2:00 PM.

Gone are the days of advertising your facility on your local high school’s billboard. In today’s world, the grassroots of marketing is located at the heart of Google. The self storage industry has grown leaps and bounds over the past five years, and trying to keep up can be difficult. Join the presenter of our webinar, Jason Barreto of The Storage Group, where he walks you through it all!

You’ll learn:

  • How to market your facility in 2020
  • Understanding the importance of the online presence
  • Realistic tips for growing your business

Don’t wait! This webinar is free to everyone!