Massachusetts: COVID-19 Updates

Emergency Order Closing Non-Essential Businesses

Update: Governor Baker issued COVID-19 Order No. 33 allowing certain businesses to reopen with additional preventative measures. Self storage may remain open subject to the following requirements:

All persons, including employees, customers, and vendors should remain at least six feet apart to the greatest extent possible, both inside and outside workplaces. Establish protocols to ensure that employees can practice adequate social distancing. Provide signage for safe social distancing. Require face coverings or masks for all employees. Provide hand-washing capabilities throughout the workplace. Ensure frequent hand washing by employees and adequate supplies to do so. Provide regular sanitization of high touch areas, such as workstations, equipment, screens, doorknobs, restrooms throughout work site. Provide training for employees regarding the social distancing and hygiene protocols. Employees who are displaying COVID-19-like symptoms do not report to work. Establish a plan for employees getting ill from COVID-19 at work, and a return-to-work plan. Establish and maintain cleaning protocols specific to the business. When an active employee is diagnosed with COVID-19, cleaning and disinfecting must be performed.

News broke that Governor Baker issued an Emergency Order that will take effect March 24th at 12:00 noon requiring non-essential businesses to close their physical workplaces until May 4th. This has since been extended until May 18, 2020.

The Baker-Polito Administration issued a list detailing which businesses are considered “essential.” Under the Transportation and Logistics section (page 5 of the PDF), the fourth bullet point from the bottoms states:

“Workers who support moving and storage services”

The list in based on federal guidance and amended to reflect the needs of Massachusetts’ unique economy. And while they can remain open, they are urged to follow social distancing protocols.

At this point, self storage businesses are allowed to remain open, but are not mandated to. So if you feel that it is best for you and your employees to close your office, work from home (if able), or limit your hours, please do. Please see our earlier post, Your Facilities and COVID-19, for ideas and reminders to help run your business.

Links Regarding the Emergency Order

Evictions & Foreclosures During the COVID-19 Emergency

Attorney General Maura Healey filed a new emergency regulation, 940 CMR 35.00, which immediately penalizes most collection efforts on debts. On page 3 of the regulation, section 35.03(1)(b) states:

For the ninety (90) days following the effective date of this regulation or until the State of Emergency Period expires, whichever occurs first, it is an unfair or deceptive act or practice for any creditor, including a debt collector, to… initiate, threaten to initiate, or act upon any legal or equitable remedy for the garnishment, seizure, attachment, or withholding of wages, earnings, property or funds for the payment of a debt to a creditor

The National SSA’s legislative team reads that this regulation could extend to lien notices, overlocking, and lien sales. An owner can ask to be paid, but they cannot say that failure to pay will lead to overlock, a lien sale, etc. Lockouts for reasons other than nonpayment are still allowed at this time.

Please note that the “State of Emergency Period” is defined as until thirty (30) days following the lifting of the State of Emergency as declared by the Governor. Therefore, this regulation will remain in effect up to 90 days from 3/27/20, but it could be cut shorter if the State of Emergency Period ends before then. Unless this regulation is extended, owners can start the lien process after it expires.

Additionally, on April 20th the Governor signed Bill H.4647 restricting certain non-essential evictions of residential tenants and tenants of small business premises units. For definitions on the bill’s language, along with updates on specific Massachusetts towns, go to this post by the SSA and scroll down to “Massachusetts,” or see the chart below.


During such a confusing and ever-changing time, we urge you to err on the side of caution and empathy. Work something out with your customers if they have been affected by these tough circumstances, and hopefully in the future the goodwill you show your tenants will far outweigh the minimal lost income.

Links Regarding the Debt Collection Regulation

Price Gouging

During a time like this, it is also important that you are aware of your state’s specific guidelines with respect to price gouging. This may effect street rates, promotions, and occupied rates. Below is a summary of Massachusetts’s price gouging law:

Selling “any petroleum product” at an unconscionably high price “during any market emergency” (as declared by the Governor).

Attorney General Maura Healey filed an amendment to regulation 940 CMR 3.18 which immediately “prohibits price gouging of goods and services necessary for public health and safety during a declared statewide or national emergency.” Below is a summary of this amendment:

It shall be an unfair or deceptive act or practice, during any declared statewide or national emergency, for any business at any point in the chain of distribution or manufacture to sell or offer to sell to any consumer or to any other business any goods or services necessary for the health, safety, or welfare of the public for an amount that represents an unconscionably high price. A price is unconscionably high for the purposes of this Section if: there is gross disparity between the price charged or offered and the price at which the same good or service was sold or offered for sale by the business in the usual course of business immediately prior to the onset of the declared statewide or national emergency, or the price at which the same or similar product is readily obtainable from other businesses; and the disparity is not substantially attributable to increased prices charged by the business’s suppliers or increased costs due to an abnormal market disruption.

Links Regarding Price Gouging

Cashless Ban

This is a reminder that while we are to practice social distancing and the current payment preference may be to only accept payments online or made with a credit or debit card, Massachusetts General Law Part III, Title IV, Chapter 255D, Section 10A states:

No retail establishment offering goods and services for sale shall discriminate against a cash buyer by requiring the use of credit by a buyer in order to purchase such goods and services. All such retail establishments must accept legal tender when offered as payment by the buyer.

You can request an alternative form of payment and try to work with a customer, but by law if they want to pay with cash, you must accept.

Massachusetts State Resources

You can find guidelines to help run your facility whether your office closes or remains open on NeSSA’s earlier post, Your Facilities and COVID-19. Members can find additional resources including websites, webinars, articles, and notice/letter templates on our new COVID-19 Resources page (must be logged in to view).